Privacy Notice

I. Introduction

When you engage with VIP Pedicab, you entrust us with your personal data, and we are dedicated to upholding that trust. To begin, we aim to provide clarity regarding our privacy procedures.

This notification outlines the personal data ("data") we gather, its utilization and sharing, as well as your options concerning this data.

II. Overview

A. Scope

This notice pertains to users of the VIP Pedicab App and website.

This notice outlines the data collection and usage practices of VIP Pedicab and its affiliates. It applies to all VIP Pedicab users and specifically addresses:

Riders: individuals who request or receive transportation and related services.
Drivers: individuals who provide transportation to Riders individually.

All individuals covered by this notice are referred to as "users."

III. Data Collections and Uses

A. The Data We Collect

VIP Pedicab collects data:

provided by users
created during use of our services
from other sources

User-Provided Data:

Account Information:

We gather data when users create or update their VIP Pedicab accounts or place orders through guest checkout features. This encompasses first and last names, email addresses, phone numbers, login credentials, addresses, profile pictures, payment or banking details (along with related verification information), and user preferences (including accessibility settings).

Background Check Information (Drivers):

This consists of information submitted during the driver/delivery person application process, such as driving history or criminal records (where permitted by law), license statuses, known aliases, previous addresses, and right-to-work status.

Identity Verification Documents and Photos:

This entails government-issued identification documents such as driver's licenses or passports (which may contain identification photos and numbers, dates of birth, and genders), as well as user-submitted photos like selfies and profile pictures.

Demographic Data:

We collect demographic data like birth dates/ages, genders, or occupations when necessary to facilitate certain features or provide access to age-restricted products or services. Additionally, we collect or infer gender information (using first names) to allow female or non-binary users to specify their preference for providing or receiving services from female or non-binary users, and for marketing and advertising purposes.

User Content:

We collect data (including chat logs and call recordings) when users reach out to VIP Pedicab customer support, provide ratings or feedback for users, utilize features enabling users to upload content or submit recordings (such as in-app audio recordings or dashboard camera recordings), or otherwise communicate with VIP Pedicab.

Data Generated During Service Use:

Location Data:

Drivers and Delivery Persons: We gather precise and approximate location data from drivers' and delivery persons' mobile devices when the VIP Pedicab app is active, whether in the foreground (app open and on-screen) or background (app open but not on-screen).

Riders and Order Recipients: We collect precise and/or approximate location information from riders' and order recipients' mobile devices if they grant permission via their device settings.

Transaction Information:

We collect transaction details related to service usage, including the type of services requested or provided, trip or order specifics (like date and time, pickup and drop-off locations, distance traveled, and items ordered), and payment transaction specifics (such as restaurant or merchant names and locations, amount charged, and payment method).

Usage Data:

We gather information on how users engage with our services, including access dates and times, app features or pages viewed, browser types, and occurrences of app crashes and other system activities.

Device Data:

We collect data concerning the devices utilized to access our services, including hardware models, device IP addresses or other unique identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

Communications Data:

We collect data pertaining to communications between users facilitated through VIP Pedicab's apps. This comprises communication types (phone calls, text messages, or in-app messages), date/time stamps, and content (including recordings of phone calls, provided users are informed of the recording in advance).

B. How We Use Data

1. Safety, Fraud Protection, and Security

VIP Pedicab utilizes data to ensure the safety, security, and integrity of our services and users. This includes:

Account Verification: We conduct background checks on drivers and delivery persons to verify their identities and eligibility.
Identity and Age Verification: For transactions involving cash, alcohol deliveries, or specific services, we require user identity and/or age verification.
Safety Gear Verification: We use selfies to confirm users are wearing required safety gear, such as helmets.
Detection of Unsafe Driving: By analyzing various data points, we identify potentially unsafe driving behaviors.
Fraud Prevention and Detection: We analyze user data to prevent and detect fraudulent activities.

2. Customer Support

VIP Pedicab utilizes the data we gather, including call recordings, chat logs, in-app audio recordings, and dashcam footage, to offer customer support. This includes investigating and resolving user concerns and enhancing our customer support responses and procedures.

3. Facilitating Communication Between Users

For instance, a driver may contact a rider to confirm a pick-up location, a rider may reach out to a driver regarding a lost item, or a restaurant or delivery person may communicate with an order recipient regarding their order.

4. Marketing and Advertising

VIP Pedicab utilizes data (excluding guest users' data) to promote its services. We specifically utilize account details, approximate location, device and usage data, preferred language, trip and order history to deliver personalized ads and marketing communications.

This includes sending emails, text messages, push notifications, displaying personalized advertising on third-party platforms, and measuring the effectiveness of our advertising campaigns.

C. Cookies and Third-Party Technologies

VIP Pedicab and its partners utilize cookies and other identification technologies across our apps, websites, emails, and online advertisements for the purposes outlined in this notice.

Cookies are small text files stored on browsers or devices by websites, apps, online media, and advertisements. VIP Pedicab employs cookies and similar technologies for various purposes, including:

Authenticating users
Remembering user preferences and settings
Assessing the popularity of content
Delivering and evaluating the effectiveness of advertising campaigns
Analyzing site traffic and trends

D. Data Sharing and Disclosure

Certain services and functionalities offered by VIP Pedicab require the sharing of data with other users, either at the users' request or with their explicit consent. Additionally, we may share this data with our affiliates, subsidiaries, and partners for legal reasons or in connection with claims or disputes.

For Legal Reasons or in the Event of a Dispute

VIP Pedicab may share users' data if deemed necessary by applicable law, regulation, operating license or agreement, legal process, governmental request, insurance policy, or where disclosure is otherwise warranted due to safety or similar concerns.

With Consent

VIP Pedicab may share a user's data other than as outlined in this notice if we inform the user and they consent to the sharing.

E. Data Retention and Deletion

VIP Pedicab retains user data for as long as required for the purposes outlined above. Users have the option to request account deletion through the VIP Pedicab apps and websites.

VIP Pedicab retains user data for varying durations depending on factors such as data type, user category, purposes of data collection, and whether data retention is necessary after an account deletion request.

For instance, we retain data for the duration of users' accounts if the data is essential for providing our services, for 7 years if required to comply with tax regulations, and for specified periods necessary for safety or fraud prevention purposes.

IV. Choice and Transparency

VIP Pedicab empowers users to access and/or manage the data collected by VIP Pedicab through:

1. Privacy Settings

Riders and order recipients can set or modify their preferences regarding location data collection and sharing, emergency data sharing, and notifications in VIP Pedicab's App.

Location Data Collection: Control how and when location data is collected
Share Live Location: Enable or disable real-time location sharing
Gender Identity: Update gender information through the Privacy Center
Emergency Data Sharing: Enable sharing of real-time location data with emergency services

2. Device Permissions

Most mobile device platforms (iOS, Android, etc.) have specified certain types of device data that apps cannot access without the device owner's permission. Users are encouraged to review the available settings on their devices or consult with their provider for further guidance.

Updates to this Privacy Notice

We may periodically update this notice. If significant changes are made, we will notify users in advance of the changes through the VIP Pedicab apps or via other means, such as email. We advise users to review this notice periodically for the latest information on our privacy practices.

Continued use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

For questions about this Privacy Policy, please contact us at privacy@vippedicab.com